Check what documents you need

As a passenger, you yourself are responsible for complying with the laws, regulations and travel conditions of the countries you travel through on your way to your final destination.

When planning your journey, always check the expiry date of your identity card or passport and whether you need a visa.

A national ID card is sufficient for European Union citizens travelling to EU member states and certain other countries.


Electronic ticket

The electronic ticket or e-ticket (officially known as an Electronic Ticket Passenger Itinerary Receipt) has replaced the old paper ticket. It is available on all our flights. You can buy your e-ticket at our sales offices in Estonia and abroad, from authorised travel agents and on our website.

It is also possible to check in without a printed e-ticket but we recommend that you have your ticket with you throughout your journey. A printed e-ticket makes it easier to resolve any complications at check-in, when changing a booking, and so on.


At check-in you need a passport or identity card and an electronic ticket

After booking and paying for your flight, a booking confirmation and itinerary will be sent to your e-mail address along with an e-ticket containing the passenger's surname and forename(s), the number of the e-ticket, the booking number/code, the flight number, the date, the departure and arrival airports, the departure and return dates, the price, and a Warsaw Convention notice.


You receive your electronic ticket after booking and paying for your flight

If after booking and paying for your flight you do not receive an automatic booking confirmation e-mail or have not received your ticket by the day before departure, contact our Call Centre via or phone via (+372) 664 2200.

If you need to cancel your journey, contact our Call Centre at (+372) 664 2200.

If you have concerns about booking confirmation and / or receipt of the ticket?