Claim or inquiry form

A separate form with personal bank account details must be filled out for each person aged 18 and older. Children under the age of 18 can be added to the form of one parent with a copy of the child's birth certificate. To receive compensation to another person's bank account, please submit a digital power of attorney.

Dear customer of Nordica

Thank You for contacting us! We do our best to provide the best possible flight experience and pleasant service for you. We look forward to receiving your feedback and suggestions so that we can improve our service quality.

To submit an application for reimbursement or compensation, please fill in all the fields so that we can quickly find a solution to your situation. When seeking reimbursment for occured costs,please attach the necessary receipts or other documents.

We will try to resolve your complaint as quickly as possible, but due to the increased number of inquiries, it takes longer than usual to answer to your inquiry

If you have already lodged a complaint with us but have not received a response, we ask you not to send us notifications or make a new complaint in the interests of speeding up the process.

Passenger's personal data

First name

Last name

Contact address

Country

City

Post code

Street

Number

Phone

E-mail

Are you a Miles & More member?

Selection

Loyalty card number

Your flight

Travel date

Travel from/to

Flight number (e.g. LO281)

Ticket number

Booking number (consists of 6 characters e.g. XYZ111)

Complaint content

Baggage details

PIR number ( Property Irregularity Report) (np. WAW LO 34567)

Number of pieces of checked-in baggage

Number of pieces of claimed baggage

Weight of checked baggage

Description of the baggage

Baggage Tag receipt number

Claim content

Bank details

Bank name

Account number (IBAN)

SWIFT code

Name and address of the account owner

Currency

Attachments

Add files 1 (2MB)

Add files 2 (2MB)

Add files 3 (2MB)