CANCELLATIONS CAN BE DIVIDED INTO TWO GROUPS:
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Planned schedule changes
Cancellations not caused by extraordinary circumstances - planned in advance.
Flights cancelled in advance, or affected by a schedule change, are considered as "not caused by extraordinary circumstances". These types of cancellations or changes, must always be taken care of by selling office and passenger must always be notified at least 14 days before original scheduled departure.
In the case PNR is not handled as described above, full refund of non-refundable tickets will not be accepted and ADM issued.
Passengers holding reservations, affected by cancellation or schedule change in advance, are entitled to the following assistance:
- Rebooking to other ND operated flights within ticket validity.
- If given alternative not accepted by passenger refund permitted.
- If passenger once has accepted the schedule change, further changes or refund must be according to fare rules.
REBOOKINGÂ
Passengers may be rebooked or rerouted to other ND operated flights in the same booking class or same service class as originally booked.
Travel Agents must contact Nordica Agent Helpdesk for rebooking if same service class has no space available.
Rebooking to other airlines only permitted if allowed in fare rules or reprotection agreement exists. In case of rebooking according to reprotection agreement Travel Agents must contact ND Agent Helpdesk unless otherwise specified.
Note: Tickets must be marked with FE NDCHG DUE XX CHANGE OF FLIGHT NUMBER/DATE
REFUND
Refund permitted of ND/121-ticket if the flight re-scheduled or cancelled and alternative rebooking made by ND is not accepted by passenger.
If passenger once has accepted the schedule change, additional rebooking and/or refund must be according to fare rules.
In case of schedule changes departure or arrival times more than 5 hours difference from original departure or arrival times.